A tech support scam is a kind of fraud in which the scammer falsly claims to offer legitimate technical support service. Tech support scammers use the following tactics to steal your personal information, your money and access to your files.
- Scammers may try to lure you with a pop-up window that looks like an error message from your operating system or antivirus software. It could use logos from trusted companies. The message in the window tells you to call a phone number to get help.
- A scammer could also call you pretending to be a technician from a well-known company. They often ask you to give them remote access to your computer and pretend to run a diagnostic test.
- These scammers may also try to get their websites to show up in online search results for tech support. They are hoping you’ll call the phone number to get help.
What you need to know to avoid tech support scams:
- Security pop-up warnings from real tech companies will never ask you to call a phone number.
- Legitimate tech companies won’t contact you by phone, email or text message to tell you there’s a problem with your computer.
- Never give your password or remote access to someone who contacts you unexpectedly.
- If a tech support scammer does contact you, report it to the Federal Trade Commission right away by going to FTC.gov/Complaint.
- If you’re looking for tech support, always go to a company you know and trust.
Training your staff to spot potential scams is the best way to protect your business against this type of threat. With years of experience in cybersecurity, our team at Onsite Techs can teach your employees to spot scams before any damage is done. For more information, call Onsite Techs today at 401-773-7766.